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Public areas like airports, hotels, motels, hospitals, and clinics are some of the crowded locations where lost items can become the disappointment for your customer. Dedicating a specific department for the lost and found section is a good start but it may not be enough at all times. To protect the personal property of the customers, the lost and found software needs to be efficient as well and effective in the information it provides.

Also, if the L&F team isn’t efficient enough then running this operation will be difficult and time consuming. Thus, innovative software programs like Pixit offer one of the most sophisticated analytical outputs that align with the informational needs of venues for the lost and found items. The analytical capability shows insightful information about your L&F operations.

The Power of Data-Driven Insights

Pixit can understand the customer's pain points and make the user interface easy for the operator to make the claiming process within minutes. The data analytical capability of Pixit allows the business operator to monitor KPIs, and analyze and measure the efficiency of your L&F operations so as to boost customer satisfaction.

• Monitor KPIs: KPI stands for key performance indicator which keeps an eye on the input dataset, return rate, and quantity of lost and found items. Pixit utilizes the KPI to process faster and save valuable time for your business.
• Trend Analysis: By analysing the trend, you can identify which items are more frequent in most cases. To arrive at a conclusion, you must further investigate the causes which will help to increase the claim rate and categorize the lost and found items.
• Efficiency Measurement: Through Pixit, businesses can save a huge chunk of their time which makes the whole process efficient and worth investing.
• Boost Customer Satisfaction: Learn from customer experiences and spot areas where the L&F process can be improved.

Key Analytics Features in Pixit

• Venue Based System: Pixit have venue-based system where one account and its owner and admin can create many venues, users and provide access for this venues to other role users like manager.
• Advanced Reporting: Produce comprehensive reports on a range of L&F operations topics, such as item and claim categories, item and claim rates, reports within time duration, Pickup reports etc.
• Full Activity Reports: Information like Return to Owner Rate, User Claims Submitted, Number of Items Posted, Active Items, Archived (Unmatched) Items, Item posts by Categories and Top returns by category etc.
• Exporting: You can export any of these reports to a different format such as CSV, Excel, PDF.
• Visualizing Dataset: You can visualise complex datasets which will help you to identify which items are most founded for specific venues and returned to their respective owners.
• Connectivity with Other Systems: For a more combine L&F (Pixit has Public Site for each venues where public can search items and file a claim, and Pixit also provide "File a General Claim Button") easily with other existing property management or security systems or website.

Using Analytics to Drive Improvements

Through the utilization of analytical insights, L&F departments can adopt pre-emptive measures to enhance their operational efficiency:

• Process Optimization: To cut down on processing time and boost productivity, pinpoint places where procedures can be automated or streamlined.
• Improve Staff Training: Based on identified areas for development, give staff members specialized training. To improve the overall experience, improve contact with the owners of lost items and the people who are claiming to find items.
• Execute Preventive Actions: Implement preventive efforts to lower the quantity of lost things based on trends that have been detected. Some examples of these include putting up clear signage or having more staff members in areas with high traffic.

Conclusion

Analytics are potent tools that help L&F departments or venue understand their operations better and make improvements. Businesses may boost efficiency, make data-driven choices, and give their clients better service by utilizing Pixit's advanced analytics capabilities.